1. Product Quality Assurance

We guarantee that all products sold on MyVarn.xyz are fresh and of the highest quality. If for any reason the product you received does not meet your expectations or if there is a defect in the product packaging, please contact us within 7 days of receiving your order. We will either replace the product or provide a full refund.

2. Eligibility for Warranty

The warranty covers:

  • Damaged or Defective Products: If your order arrives damaged or defective, we will arrange for a return and provide a replacement or refund.
  • Incorrect Orders: If the wrong item is shipped to you, we will send the correct product free of charge.

The warranty does not cover:

  • Customer Mishandling: Any products that have been mishandled, improperly stored, or altered after delivery are not eligible for warranty.
  • Change of Mind: We do not offer refunds or exchanges if you simply change your mind about a product.

3. How to Make a Claim

To make a warranty claim, please follow these steps:

  • Contact Us: Reach out to our customer service team at support@myvarn.xyz or via our contact form on the website.
  • Provide Evidence: Include your order number, a description of the issue, and any relevant photos (e.g., damaged packaging, defective product).
  • Return Process: If necessary, we will provide instructions on how to return the product. Returns must be made within 14 days from the date of delivery.

4. Refunds and Replacements

Once your claim is processed and approved, you can choose between:

  • Refund: A full refund will be issued to the original payment method.
  • Replacement: A new product will be sent to you at no additional cost.

Please note, it may take up to 10 business days for us to process your warranty claim, depending on the circumstances.

5. Shipping and Handling

If your warranty claim involves returning a product, we will cover the cost of return shipping for defective or damaged items. For other issues, such as incorrect orders, we may require you to return the product at your own expense.

6. Our Commitment to You

At MyVarn.xyz, we take customer satisfaction seriously. We are here to ensure that your experience with our products is positive, and we stand behind the quality of our products.

If you have any questions or need assistance, please don’t hesitate to contact our customer service team at admin@myvarn.xyz. We are always here to help.